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- Services
RM Investigations shall provide the following service/s to the Client in accordance with the terms and conditions of this Agreement: Services include, but are not limited to: Private Investigations, Mobile Fingerprinting and Notary Services, Surveillance, Child Custody, Juvenile Activity Surveillance, Court Appearances, Witness Statements, Employment Vetting, Background Checks, Insurance Accident Reports, Insurance Fraud Investigations, and much more.
- Delivery of the Services RM Investigations will start the Services at a time agreed by both parties. RM Investigations shall complete/stop providing the Service/s either when the objective of the Service/s has been achieved or when RM Investigations deems appropriate. RM Investigations aims to work constructively and efficiently, thus providing all our services within the shortest amount of time possible. Due to the nature of investigations a successful outcome for a case can never be guaranteed RM Investigations are paid for time spent on a particular case and not the outcome. However, all effort will be made to produce a positive result.
- Limitation of liability
RM Investigations liability (including negligence) arising directly/or in connection with these terms or the performance or observance of its obligations under these terms and every applicable part of it shall be limited in aggregate to the cost of the services.
In no event shall RM Investigations be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever.
- Term and Termination
Either Party may terminate this Agreement in writing if the other is in breach of any obligation contained in this Agreement, which is not rectified within 7 days of written notice from the other Party.
Any termination of this Agreement (howsoever occasioned) shall not affect any accrued rights or liabilities of either Party.
- Law
The Client agrees that the Client is solely responsible for complying with any laws, taxes, and tariffs applicable in any way to the Service’s contemplated herein. The Client will protect, and defend RM Investigations, its subcontractors and agents from any claim, suit, penalty, tax, fine, or tariff or any failure to comply with any such laws, taxes, and tariffs, whilst operating on behalf of the client.
- Legal Notice In no event will RM Investigations be liable to the Client or any third party for any damages. This agreement constitutes the sole agreement between RM Investigations and the Client regarding any Services provided by RM Investigations.
- Payment
Ordinarily we will accept payment of charges by cheque, debit/credit card payment and electronic transfer, but we reserve the right to refuse any payment method if we have reason to believe such payment will be dishonored.
The customer may not withhold payment of any invoice or other amount due to RM Investigations for any reason. You agree to pay all fees and charges (and applicable taxes) incurred which relate to the use of the Service(s), in accordance with the rates and Terms and Conditions. All amounts payable for services shall be payable upon receipt of the invoice.
RM Investigations may request a deposit of up to 100% of the estimated cost/quote for work prior to commencing. RM Investigations shall not be required to refund to you, in whole or in part, any amounts paid or prepaid for use of any services, unless otherwise agreed.
All billable hours, including all phone calls, court appearances (Minimum (4) four billable hours, including travel mileage will be required to be paid in advance of the court date.
Unless you notify RM Investigations in writing of any discrepancies or unauthorized charges within thirty (30) days after they first appear on your Invoice statement or bank statement, they will be deemed accepted by you for all purposes. This includes resolution of enquiries made by your card issuer and you release Leverage Private Investigations from all liabilities and claims of loss resulting from any error or discrepancy.
- Default in Payment
In default of due payment of its invoice, RM Investigations may in its absolute discretion and irrespective of any other rights maintain an action against the customer for the invoice sum upon which interest shall be payable at the rate of 10% per calendar month or part thereof from the date of the invoice until payment.
The customer agrees to pay RM Investigations for any legal costs which it may incur to recover its invoice sum.
- Confidentiality
RM Investigations, its agents, and representatives, will never disclose client information without being served the proper legal instrument that RM Investigations must comply with, unless the client wishes us to release any such information to a third party. In the absence of such an instrument, or client authority to release information pertaining to a client’s investigations.
RM Investigations considers all client materials, identity data, and all material relating to client investigations as highly confidential. All information kept and stored by RM Investigations will be held in accordance with USA Data Protection Laws.
- Miscellaneous 10.1 – You agree to inform anyone who you may record that their Internet and PC Activity/Phone Activity/Vehicle activity is subject to being recorded and archived. 10.2 – You agree to install equipment ONLY on a computer/phone/vehicle that you own. You agree to NOT install this equipment on any computer/phone/vehicle you do not own.
- Cancellation
In the event of cancellation by the client of any service prior to the service being started, the client shall be responsible for all costs incurred by the company. Payment of these costs becomes due immediately. We will endeavor to provide flexibility within our services where adequate notice is provided by the client and agreed to by RM Investigations, any attempt to postpone or cancel any service or part of service with less than 24-hour notice will not be honored.
Choosing to use RM Investigations signifies your agreement to these terms.
